However, I would like to be sure so that the money doesn't come out of my account. If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store, or Apple Music purchase is legitimate, these tips may help. I'm pretty sure this is a scam, it does look similar to my past invoices but not the same. I followed the guide on how to see/manage my subscriptions, rather than clicking the link on the email, and it doesnt have any subscriptions showing on my account. The scam Apple iTunes Store email also includes a link, where customers can reportedly update their billing information, that is immediately flagged by popular anti-virus protection. Naturally, however much cash a con artist can get is pure profit. I called Apple Support and was told to disregard them as spam, but them do not look like spam or act like spam. Few would turn down the chance to get a 100 iTunes code, albeit without the actual gift card, for the price of 50 or even 75. The emails are coming from (this is the actual email, the name is iTunes Connect) and seem to be real emails. They can simply sell the codes on for a fraction of their retail price. When i click on this the email address that sent me this shows as: my invoices have only ever came from "Apple" and the email address: also, I don't know anyone called Mark, nor do I know anyone who owns an ipod/i dont have an ipod myself Criminals have other uses for those digits. Initial points that made me thing it wasn't an official apple email was the "Apple TM Inv." on the from line. I will insert a screenshot of the email below: The fake Apple emails show up as fake iTunes or App Store receipts and they look just like an authentic receipt, so its easy enough to be fooled by them. Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. Call 1 (888) 237-8289 and follow Best Buy’s instructions. Report the scam to the place where you bought the card, to the company that issues the card (e.g., if it is an Apple gift card, report the loss to Apple,) and then report the experience to. Maybe pick up the phone first, call the person and ask if they really need any extra help. Visit Apple’s website to learn about scams. So do yourself a big favor, don't immediately respond to emails asking for a favor. Keep a copy of the Apple or iTunes gift card or your store receipt. Action Fraud has released a version of how the scam email may lookĪction Fraud is also appealing to anyone who thinks they may be in receipt of the scam email to report it by calling 03 or by using the online reporting tool available here.I randomly received two emails today stating that I will be charged £19.99 for an Apple Music Membership that I did not sign up for, I've never even heard of Apple Music. Ask if the money is still on the Apple or iTunes gift card. ![]() ![]() ![]() It includes checking where the email has come and the address from which it was sent, going into your personal iTunes account and library within Apple Music to check recent activity and downloads and to check your account activity yourself with Apple rather than through the email received if you are concerned.Īnyone who thinks they have inadvertently filled out a fake form and perhaps shared their personal details, should not use online banking or any form of internet payment before notifying their bank and having their computer or device checked by an expert. ![]() Or control - click on the email and select Forward as attachment. You can forward as an attachment by going to Mail/Message/Forward as attachment. Send the e-mail to Apple as an attachment to a new e-mail before deleting it. But fraud experts say the spam emails simply link to 'malicious' web pages, which are being used to harvest personal details, most likely to gain access to bank accounts of victims.Īction Fraud, which is urging anyone with an iTunes library to delete the email immediately, has issued some advice for music lovers to help them identify the fake emails. Identifying legitimate emails from the iTunes Store. Anyone clicking the link is redirected to a web page, where they are then asked to fill out their card information and other details in order to get their money back.
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